Ruby

• File is not visible after upload
• "Error" after upload
• Lines appear but not as vectors
• Trotec Ruby doesn’t open properly
• Can’t open neither Ruby nor Google Chrome
• Machine finalizing job after pause/stop and not resuming
• The machine doesn’t appear in Ruby (no connection)

Ruby remote

• How to calculate the job time beforehand
• How to export Ruby job file (.tlj format)
• Can’t access Ruby from outside of SUPSI

Fabmanager credits

• How much does a slot cost?
• Can’t book a lasercutter slot
• How to purchase Fabmanager credits
• Purchase of slots is made but there are no credits on Fabmanager
• Can’t place the slot credits purchase in the cart of the SUPSI e-shop
• How can I change the date of my booking?
• How can I cancel my booking and get a refund?